Providing online non-downloadable software for use in providing telephone services, for recordation of telephone calls, and for management of data collected regarding calls, callers, and recipients of telephone calls; providing online non-downloadable software for detainee and administrative management for use by correctional institutions; providing online non-downloadable software for law enforcement surveillance and investigation; providing online non-downloadable software for communication of information between correctional institutions and law enforcement and investigative entities; providing online non-downloadable software for tracking contacts, transactions and/or activities of inmates within and/or outside a correctional facility and/or for tracking contacts, transactions and/or activities of third parties with and/or for correctional facility inmates