operation and management of telephone call centers; business consultation in the field of telephone call centers; business services, namely, developing customer service improvement programs, advertisements, brochures, employee handbooks, surveys, point of service materials, training materials and employee recognition and incentive award programs for state agencies

Educational and training services, namely, developing, arranging, and conducting live and on-line educational conferences, classes, workshops, seminars and courses of instruction in the field of customer service and printable materials distributed therewith