Computer software, computer firmware and computer downloadable software all for the purpose of providing information technology help desk support by logging, assigning, and tracking service calls, recording and tracking customer service information, and provide solutions to common information technology problems; pre-recorded CD-ROMS, CDs, interactive CD-ROMs, and DVDs all featuring instruction on how to operate information technology helpdesks; pre-recorded digital, electronic, optical and magnetic data storage and recording apparatus, namely, phonograph records, compact discs, audio and video tapes, audio and video cassettes, computer game cartridges, magnetic data carriers, and magnetic coded cards, all bearing or for use in bearing data sound images, games, graphics, text, programs or information for the purpose of providing instruction on how to operate information technology helpdesks; computer database management software featuring computer databases for use with information technology helpdesks; apparatus for recording, transmission or reproduction of sound or images, namely, video cassette recorders, compact disc players

Computer services for others, namely computer consultation services, computer programming, computer hardware development; computer services relating to multimedia and/or interactive products, namely, updating and repair of computer software; leasing and rental of computer software; research, design, and development of computer software; maintenance, updating and upgrading of computer software; computer time-sharing services; graphic art design and writing for web pages, namely, drawing, design and commissioned technical writing for others; information provided on-line from a computer database or the Internet in the field of technical support services, namely, troubleshooting of computer hardware and software problems; computer software and systems support services, namely, monitoring of network systems for others and trouble shooting of computer hardware and software problems