CD-Roms, computer software, and prerecorded video cassettes containing educational training materials in the fields of information technology, how to use computer hardware, software, and programs, how to use and operate computer networks and computer operating systems, computer programming, web site development, telephony, business and management skills, sales, finance, manufacturing, process improvement, communication skills, professional development, personal improvement, listening skills, leadership, negotiation, marketing, project management, and workplace safety

educational services, namely, providing training through the Internet, intranets, self study courses, and instructor-led classroom training, and developing educational materials for others, all in the fields of information technology, how to use computer hardware, software, and programs, how to use and operate computer networks and computer operating systems, computer programming, web site development, telephony, business and management skills, sales, finance, manufacturing, process improvement, communication skills, professional development, personal improvement, listening skills, leadership, negotiation, marketing, project management, and workplace safety