Computer software downloadable from a global and internal computer network, accessed from a global computer network, and on computer disks and on CD-ROMs for use in database management in the field of customer, internal, and product support services; programs for data retrieval, management, and delivery in the fields of corporate knowledge management, customer support, and electronic commerce; computer programs capable of adapting their behavior according to a user's instructions or responses by personalizing and profiling for individual end-users the retrieval, management, and delivery of data in corporate knowledge management, new media, and e-commerce software applications; computer software designed to search a global computer network in order to automatically locate, read, and evaluate information according to parameters set by the user for the user's review; computer software and computer programs; problem resolution software for use in technical support of custom and commercial software

Business management consulting services for others in the fields of eSales, eSupport, eMarketing, and services; management for third parties of shared databases, call support centers, email, chat, telephone communications, and online customer, product, and employee support communications

Computer services, namely, consultation, design, installation, integration, implementation, modification, and technical support of knowledge management software and custom knowledge base development for technical support of custom and commercial software; developing and executing configuration management and quality assurance programs for use of knowledge management software; knowledge management software data conversion; providing search engines for obtaining, maintaining, and delivering data on a global computer network, all in the field of information management, computer services for concept matching, agent creations, agent retraining, and for conducting standard text searching; computer design analysis and implementation services related to computer software and programs used to read and evaluate content located on global computer networks according to the parameters set by the user for the user's review; maintenance of computer software and programs