computer software for use in managing and accessing databases used for customer service, sales, and/or technical support, and for providing customer services, sales, and support, and for providing employee training in telemarketing, telecommunications, and teleservicing in the nature of receiving and responding to telephone and global computer network inquiries from customers of other businesses; interactive kiosk systems comprised of kiosks and audio-visual communications equipment, namely, monitors, speakers, microphones, cameras, computers, and computer software for use in allowing a customer of others to access a customer service representative at a remote location by audio and video and access other information about products and services, sales and support, and to control the audio visual communications between kiosks