Computer software in an integrated dispatch system used for law enforcement, emergency and non-emergency medical, fire, and rescue services by police, fire and medical dispatchers

Printed course materials in the nature of training materials, handouts, and booklets in the field of law enforcement, emergency medical and fire services, and stress management

Educational services, namely, conducting training classes and seminars in the field of dispatching law enforcement, fire services and emergency personnel by telephone, and about effective phone communication, and use of telephone equipment and telephone systems