computer software used for technical training and for training in the fields of human performance, development, and improvement in various industries, including advertising, aerospace, agricultural services, air transport, automotive and transport, bio-technology, car and truck rental, computer hardware, computer software and services, construction, consumer products, defense, energy, engineering, financial services, food and beverage, government, higher education, insurance, lodging, manufacturing, pharmaceutical, retail staffing and outsourcing, and telecommunications; prerecorded CD ROMs featuring training and instructional programs for training in technical areas, personal and professional development, organizational strategy and system management

publications namely, instruction manuals, text books, and training publications for training in technical areas, personal and professional development, organizational strategy and system management

business marketing consultation services, namely, providing technical consultation on the field of business systems and organizations

Educational services, namely, conducting classes, seminars, workshops, and conferences in the fields of technical training, personal and professional development, organizational strategy and system management