Computer software downloadable from a global and internal computer network, accessed from a global computer network, and on computer disks and on CD-ROMs for use in database management in the field of customer, internal, and product support services; programs for data retrieval, management, and delivery in the fields of corporate knowledge management, customer support, and electronic commerce; computer programs capable of adapting their behavior according to a user's instructions or responses by personalizing and profiling for individual end-users the retrieval, management, and delivery of data in corporate knowledge management, new media, and e-commerce software applications; computer software designed to search a global computer network in order to automatically locate, read, and evaluate information according to parameters set by the user for the user's review; computer software and computer prorams; problem resolution software for use in technical support of custom and commercial software

Business management consulting services for others in the fields of eSales, eSupport, eMarketing, and services; management for third parties of shared databases, call support centers, email, chat, telephone communications, and online customer, product, and employee support communications