computer software, namely computer programs for use in the configuration, distribution and management of other computer software; computer software for use in automating the process of configuring, distributing and managing software and hardware for servers, routers, storage devices, hand-held personal computers, phones, pagers, electronic pager modules, and for use in automating the process of configuring, distributing and managing devices that facilitate voice, text and pen input to and from computers, devices that facilitate paging and wireless communication and devices that manage wireless communication; computer programs that automate the process of configuring, distributing and managing software and hardware for note taking, for developing and maintaining personal directories created by the user, and for electronic mail; computer programs for accessing local, network and global communications networks and displaying content therefrom; computer programs that automate the process of software and hardware management for operating systems and utilities; computer programs for use in developing and executing the installation and deployment of other computer software, and instructional manuals sold therewith

business analysis and consulting services in the field of licensed software

educational services in the field of computers and computer software, namely conducting classes and seminars and the development of instructional materials for use therewith

consulting services in the field of computer software; technical support services, namely, troubleshooting of software problems via communications networks, telephone, e-mail, letter and in person