Computer hardware and software for gathering customer information and service usage information from data networks, and for delivering or facilitating Internet business infrastructure applications, namely, billing mediation, billing, customer care, fraud detection, customer retention, system provisioning, usage profiling and analysis, profitability analysis, quality of service measurement, Network Address Translator (NAT) device detection and Service Level Agreement (SLA) monitoring

Technical support services, namely, troubleshooting of computer hardware and software problems via telephone, e-mail, in person; design of computers and computer software for others; integration of computer systems and networks