computer software, namely, computer software for use by others comprising process management tools for designing and implementing integrated and comprehensive enterprise processes on computer systems using standardized screens; computer software for use by others to enable a user's self-service options for commercial transactions; computer software for use by others to facilitate consumer transactions, including but not limited to returns, repairs, upgrades, and account management; computer software for use by others to improve the usability of the user's pre-existing application-based software to maximize the functionality of that application-based software without adding additional functionality to such software