e-commerce software to allow users to perform business transactions via a global computer network; computer software for others engaged in e-commerce, namely, process automation and service management, system and network health monitoring, automated job scheduling and notification, remote monitoring of systems and workstations, automated delivery of software, automated hardware and software inventory, automated cross platform data backup and recovery, cross-platform user administration from a single console, integrated call management to address change/problem management and service level agreements, integrated management of help desk and physical hardware and network assets; computer software to allow users to engage in e-commerce, namely, security certification and accreditation support, security policy and operational procedure development, security architecture design and implementation, network security testing and evaluation, vulnerability analysis and rectification, malicious code analysis, security risk assessment