computer programs and instruction manuals therefor sold as a unit, namely, network programs for database warehousing and communications application to electronically transmit data, messages, text, images, sound and video; and computer programs and instruction manuals therefor sold as a unit, used for video tele-conferencing that enables real time, interactive editing of video images and documents viewed jointly by video tele-conference participants

conducting business research surveys; and providing commercial information agency services pertaining to marketing and demographic data

educational services, namely, arranging and conducting conferences pertaining to the use and operation of computer programs for communications and conferencing over a global computer network, done by means of a global computer network; and conducting training in the use and operation of computer programs for communications and conferencing over a global computer network