COMPUTER-BASED TELEPHONE SWITCHING UNITS AND CONTROL PROGRAMS FOR AUTOMATING INBOUND AND OUTBOUND TELEPHONE CALLS AND FOR CONTROLLING AND MANAGING TELEPHONE COMMUNICATIONS; COMPUTER TELEPHONY SYSTEM COMPRISED OF TELECOMMUNICATIONS HARDWARE AND COMPUTER OPERATING SOFTWARE FOR AUTOMATION OF CALL CENTER MONITORING, REPORTING AND EVALUATION; TELECOMMUNICATIONS SYSTEMS, NAMELY, COMPUTER DESKTOP PLATFORMS INTEGRATING TELEPHONY HARDWARE AND COMPUTER SOFTWARE FOR DISPLAY, CONTROL AND MEASUREMENT OF DATA, AUDIO AND VIDEO FOR CALL CENTERS; TELECOMMUNICATIONS SOFTWARE, NAMELY, COMPUTER SOFTWARE FOR COLLECTION, MEASUREMENT AND REPORTING OF QUALITY AND PRODUCTIVITY DATA; COMPUTER PROGRAMS AND PROGRAM MANUALS ALL SOLD AS A UNIT FOR USE WITH COMPUTER COMMUNICATIONS MANAGEMENT PRODUCTS; COMPUTER SYSTEM COMPRISED OF A PROCESSING UNIT WITH CUSTOMER DATABASE AND ASSOCIATED TELEPHONE AND DATA CHANNEL INTERFACE UNITS, FOR USE IN TELEPHONE MARKETING