Computer software for managing telecommunications voice over IP, Internet Protocol, and related business systems, namely call and data accounting, database management, compilation of emergency location information, asset management, call authorization, billing, bill reconciling, cable and wire record keeping, directory information, call messaging, maintaining voice mail systems, switch database management, trouble reporting, troubleshooting, creating automated procedures, traffic analysis and combining information from other communications devices in the field of telecommunications systems, and instruction manuals, sold as a unit