Computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external communication (including voice and data) for an organization's computer system - and computer programs for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customized, customer specific applications; and instruction manuals therefor