software products that have the following functions-- document creation, document assembly, document management, document control, document processing, document distribution, document and business process workflow, batch processing architected for the Internet and corporate/Intranets, database and delivery connectivity, provision of business templates enabling customers to customize the product for a specific industry, provision of tools to enable integration with, or imbedding of the software into, other lines of business or other infrastructure software applications

software customization services; software installation and maintenance services; education and training in the software field