computer software and instructional manuals sold as a unit used to train users on new business process redesign efforts, the use and maintenance of new computer systems, use and management of documentation, management change, and the use and maintenance of global communication networks

documentation, namely, series of printed educational and training manuals in the fields of new business process redesign efforts, new computer systems, use and management of documentation, management change, and global communications networks

Arranging and conducting training classes, seminars and workshops for end users in the fields of new business process redesign efforts, new computer systems, use and management of documentation, management change, and global communications networks

computer consulting services for end users in the fields of new business process redesign efforts, new computer systems, use and management of documentation, management change, and global communications networks