computer software for data analysis and movement between computer platforms both on a scheduled and ad hoc basis; computer software for building and maintaining data warehouses and data marts; computer software for automating the management, extraction, transformation, loading and analysis of data from data warehouses, from data marts and from operational and other databases; computer software for facilitating the delivery and use of data and information from data warehouses, data marts and operational and other databases; computer software for facilitating the creation of custom reports from data and information from data warehouses, data marts and operational and other databases; and user manuals supplied therewith