computer software, namely, software used to retrieve, interpret, generate, translate, summarize, classify, and analyze written language, and instructional materials sold or distributed therewith as a package; computer software, namely, software used to create, manage, customize, map or deploy semantic networks, electronic dictionaries and/or electronic thesauri, and instructional materials sold or distributed therewith as a package

printed matter, namely, computer software instructional and teaching manuals regarding the use and implementation of computer software used to retrieve, interpret, generate, translate, summarize, classify, and analyze written language, or of computer software used to create, manage, customize, map or deploy semantic networks, electronic dictionaries and/or electronic thesauri

provision of computer software support services, namely, consulting and development of software for others, to retrieve, interpret, generate, translate, summarize, classify, and analyze written language; or create, manage, customize, map or deploy semantic networks, electronic dictionaries, or electronic thesauri