computer programs, namely, computer programs for use by software developers, namely, compilers, utility programs and editors; word processing programs; electronic spreadsheet programs; electronic mail programs; desktop management programs; computer programs for creating graphic presentations; data base management programs; computer programs for creating drawing and graphics; computer programs for developing global communication system applications; accounting programs; machinery and factory control programs; industrial automation and control software; automated computer modeling software; computer programs for building and accessing data marts; computer programs for creating, managing, sharing and reusing product information; computer programs for use in computer-aided design and drafting (CADD) and the presentation and display of CADD information; computer programs for call tracking and call management; problem resolution software, namely, call routing software; graphical display programs for real time mimicking and trending