sales services relating to all of the following products computer operating programs; computer operating systems; computer utility programs; computer programs for use in performance monitoring, session management, automated production and scheduling control, resource maximization and high volume transaction processing, and to control and ensure integrity of other computer programs; computer programs for use in word processing, document management, data retrieval, archival storage, calendaring, graphics, computer based training, calculations and the manipulation of spreadsheet data and spreadsheeting, and statistical analysis; computer programs for use in applications, program and information processing systems development, prgramming, application analysis, design and generation, computer aided software engineering, fourth generation programming, expert system development, human-computer interface development, and in language translation; computer programs for use in data processing, electronic mail, electronic bulletin boards, communication between different software files, communication within business entities, communication between various hardware and software environments, networking between different hardware systems, interface of integrate between networks of hardware, operating systems and/or software, interface between computer databases, and to communicate and interface between different computer platforms and in local area networks; computer programs for use in applications development and information processing systems; computer programs for use in incident tracking and reporting and problem resolution, project management; computer programs for use in cataloging, inventory, to control circulation, and to otherwise control operation of a library; computer programs which provide information on product fixes, product maintenance and product information; computer programs acting as an applications programming interface and providing connections between various software applications running on different hardware and software platforms; and utilities related to all of the above functions and computer programming services and computer program design services