voice and data communication system comprising automated dialers, voice response units, communication resource servers, and communication management workstations comprising keyboards and data display screens; voice and data workstations comprising keyboards, data display screens and telephone receivers; computer programs for use with voice and data communication systems and voice and data workstations and user manuals sold therewith; call management system, namely computer hardware, a telecommunication switch and associated software for integrating, controlling, monitoring and reporting on the activities of a computerized call center consisting of - telecommunication systems, namely central and private telephone switch (s), inbound call telephone switch, voice response unit and video conference unit; computer hardware, software application programs used to support inbound and outbound customer calling for multiple telephone agents

installation and maintenance of computer call centers

training in how to implement, manage and operate computer call centers

computer consultation services, specializing in computerized call centers; computer call center software and hardware design for others; upgrading of computer call center software for others