31 PRACTICES

[ Printed matter, namely, books, leaflets and journals, magazines, brochures, instructional and training materials, guidebooks, educational publications, namely, training manuals and training publications, all of the aforementioned goods featuring content in the field of business consultancy, customer service skills, recruitment services, human resource management, management consultancy, business and employee appraisal consultancy, business strategy services, business analysis of company and employee behavior, education and training in the field of the aforementioned areas ]

[ Business consultancy; business consultancy in connection with customer service skills; business management consultancy; business strategy development services; employee relations information services, namely, employee appraisal consultancy; personnel recruitment consultancy; human resource management services; personnel management consultancy services; business research services; psychological testing for the selection of personnel, organizational change management services; business advisory services; business analysis in the fields of company and employee behavior; business administration and management services; advertising and marketing services; provision of on-line advertising space ]

Education and training services, namely, providing lectures, seminars, workshops, conferences and coaching in the field of business, business management, business consultancy, customer services, business strategy and business project management, and employee and company development; providing non-downloadable electronic publications in the nature of books, brochure and guides all being in the field of business consultancy, customer service skills, recruitment services, human resource management, management consultancy, business and employee appraisal consultancy, business strategy services, business analysis of company and employee behavior; teaching services in the field of business and employee development; [ organizing exhibitions for cultural and educational purposes; ] business coaching services