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Downloadable software for diagnosing and resolving problems on mobile devices; Downloadable software for providing an on-device portal for carrier services; Downloadable software in the nature of a mobile application for mobile carriers and mobile virtual network operators to automate support; Downloadable software in the nature of a mobile application for providing an on-device portal for carrier services; Downloadable software in the nature of a mobile application for diagnosing and resolving problems on mobile devices; Downloadable cloud-computing software for mobile carriers and mobile virtual network operators to automate support; Downloadable cloud-computing software for diagnosing and resolving problems on mobile devices; Downloadable cloud-computing software for providing an on-device portal for carrier services

Application service provider (ASP) featuring software for use by mobile carriers and mobile virtual network operators to automate support; Application service provider (ASP) featuring software for use diagnosing and resolving problems on mobile devices; Providing a website featuring non-downloadable software for diagnosing and resolving problems on mobile devices; Providing a website featuring resources, namely, non-downloadable software for mobile carriers and mobile virtual network operators to automate support ; Providing a website featuring resources, namely, non-downloadable software for diagnosing and resolving problems on mobile devices ; Software as a service (SAAS) services featuring software for diagnosing and resolving problems on mobile devices; Software as a service (SAAS) services, namely, hosting software for use by others for use by mobile carriers and mobile virtual network operators to automate support