20/20 FIELD SERVICE

COMPUTER SOFTWARE AND HARDWARE IN THE FIELD OF MOBILE COMMUNICATIONS, NAMELY, COMPUTER SOFTWARE AND HARDWARE FOR AUTOMATING AND MANAGING A MOBILE WORKFORCE, FOR THE WIRELESS MANAGEMENT, TRACKING, AND BALANCING OF CUSTOMER SERVICE DISPATCH CALLS AND ASSIGNMENTS TO AND FROM DISPATCH COMMUNICATION CENTERS AND MOBILE WORKERS; FOR SENDING AND RECEIVING VIA MOBILE COMMUNICATIONS REAL-TIME DATA AND ALERTS RELATING TO CUSTOMER TROUBLE-TICKET SUPPORT AND TROUBLESHOOTING EFFORTS INCLUDING UPDATES TO TROUBLE-TICKET STATUS; FOR SENDING AND RECEIVING VIA MOBILE COMMUNICATIONS REAL-TIME DATA RELATING TO INVENTORY AVAILABILITY, PRODUCTION, AND CUSTOMER ORDERS; FOR SENDING AND RECEIVING VIA MOBILE COMMUNICATIONS REAL-TIME DATA RELATING TO CUSTOMER ACCOUNT AND CONTACT INFORMATION AND FOR CREATING, REVIEWING, AND MANAGING CUSTOMER ACCOUNT SALES EFFORTS