1-CLICK SCHEDULING

WORKFORCE MANAGEMENT SOFTWARE WHICH FORECAST DEMAND IN RELATION TO HOW MUCH WORKFORCE WILL BE NEEDED TO RESPOND TO PHONE CALLS, E-MAIL AND OTHER ACTIVITIES TO WHICH THE WORKFORCE RESPONDS, WHICH SCHEDULES THE WORKFORCE TO MEET THE DEMAND AND [ WHICH SCHEDULES THE WORKFORCE TO MEET DEMAND AND ] WHICH PERFORMS COMPARISONS TO HYPOTHETICAL SITUATIONS, NAMELY, CHANGES IN DEMAND OR CHANGES THAT IMPACT THE ABILITY OF THE WORKFORCE TO MEET THE DEMAND