# 1 CUSTOMER SATISFACTION

Opinion polls; evaluation of industrial and commercial companies, and particularly of their goods, services, places of operation, sales outlets and Internet sites (opinion polling); analysis, management and dissemination of information collected on the opinions and behavior of customers in the framework of customer and consumer satisfaction surveys in the context of marketing and advertising surveys; commercial information and advice for consumers; marketing; market studies and analyses; compilation of statistics; statistical information, work and analyses relating to industrial and commercial companies; advice, assistance and support to industrial or commercial companies in their business operation; business information, investigations, research or inquiries; provision of information on industrial or commercial companies; business information and advice particularly regarding evaluation of compliance with specific requirements (standards, norms) and with regard to evaluation of the reliability of consumer opinions and evaluations in the framework of customer satisfaction surveys; commercial information services in the field of standards and norms; compilation and provision of data, of commercial statistical information and of information regarding companies; management of computer databases (administrative services); computerized file management; recording and processing of data, namely collection, input, systematization, transcription, compilation of data, texts, sounds and/or images; collection and systematization of information into computer databases; address file processing; sales promotion; organization of fairs, exhibitions and events for commercial or advertising purposes; organization of competitions and awarding of prizes for commercial or advertising purposes; public relations; arranging newspaper and newsletter subscriptions; subscription to an online database or to an Internet site for accessing consumer opinions and evaluations in the framework of customer satisfaction surveys; collection of data, information, messages, documents, texts, images, sounds, videos assisted by computers or via a communication network such as the Internet, intranet or extranet; collection, analysis and processing of results of polls, surveys and studies

Communications by computer terminals or fiber-optic networks; transmission, delivery and exchange of data, information, messages, documents, texts, images, sounds, videos assisted by computers or via a communication network such as the Internet, intranet or extranet; provision of discussion forums and electronic bulletin boards on line for transmission of messages among computer users; transmission of data between networked computer systems; services in connection with a data bank, namely reception of messages of all kinds from data bank users and transmission of these messages to other data bank users; transmission of information on national and international electronic communication networks; provision of access to an online computer database and to search engines for consulting data and information, namely consumer opinions and evaluations; transmission of information regarding companies by means of telecommunications; online communication of statistical and commercial information; electronic, computer or telematic messaging services; all the aforesaid services provided in the framework of customer satisfaction surveys; provision of access to databases online grouping consumer opinions and evaluations in the framework of customer satisfaction surveys; display of data, texts, sounds and/or images

Organization of conferences

Storage of data, of commercial statistical information and of information regarding companies; encoding of data, texts, sounds and/or images