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Business consultation and assistance services, namely, collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences with particular businesses, brands, products and/or services; Business consultation and assistance services, namely, providing assessments of consumer feedback about particular businesses, brands, products and/or services in an effort to improve consumer experience; Business consultation services, namely, design, implementation, and/or analysis of real-time customer feedback systems

Software-as-a-Service (SaaS) services featuring software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services; Technical support, namely, troubleshooting and/or monitoring of computer software for real-time customer feedback